Frequently Asked Questions

We strive to execute on our target frequencies, time frame, and season goals, to the best of our abilities for each of the maintenance services we offer.  Please keep in mind some of the outside variables that effect our day to day operations and service progress (many of which box us in to make daily game-time decisions):

  • Weather: rain, wet conditions, wind (particularly leaf cleanups), general storms
  • Manual Labor: error, fatigue, inconsistencies, illness, tight labor markets
  • Equipment: equipment failure, repairs
  • Seasonal Challenges (mostly spring rush): Planning ahead is highly encouraged. Be proactive in your property maintenance program and your services will be scheduled appropriately. Customers that add late can experience longer wait times due to seasonal backlogs (lots of approved work in a short time frame causing longer than normal delays to complete)

Customize a GHL maintenance program that aligns with your needs. Put your trust in our 20+ years of evolving experience, processes, and team… then relax, we have you covered!

 

Our Team Setup

  • Office: Full time office staff to answer all of your phone and emails in a timely manner
  • Area Managers: We have strong area managers to oversee work, estimate jobs, develop/train maintenance crews, conduct on-site inspections for increased quality controls with email followups, and provide solutions to problems.
  • Maintenance Crews: Setup to perform daily maintenance work.  Our access to our large fleet of crews, equipped with modern tools/machinery, GPS dispatched vehicles, schedules with cell contact for supervisors & crews, allows for better reliability in getting the job done.

 

Q. Who do I contact for the following: estimate request, schedule service, general questions (start with FAQ), property specific questions or concerns.

A. Email the office is the best starting point. Use our convenient Contact form.

 

Professional Lawn Mowing Service

Q. Season Start & Stop?

A. Depends on weather & temperatures. Normally the end of March to Early November.


Q. Average mowing frequency?

A. Approximately every 7 days (April – June to reduce clumping more frequent mowing can occur).


Q. Do you offer biweekly mowing?

A. Not often, but in cases when properties are heavily shaded and weekly is not required or during times of excessive heat with limited rain (we take a case by case approach).


Q. Grass Height?

A. Seasonal temperature/rain amounts will effect heights, but typically cut between 3”-4”.


Q. Size of Mowers?

A. We use a wide range of commercial machines based off the size and difficulty of areas serviced.


Q. Bag Grass & Clippings?

A. No, grass clippings can provide beneficial nutrients, so is a common industry practice to leave in place.


Q. Direction of Mowing?

A. We try change direction each service as properties allow to promote healthier growth.


Q. Can we set a regular day of the week?

A. We schedule most of our mowing towards the end of the week (Wednesday – Friday), using a routing optimization software so it will be scheduled with other properties we maintain in your neighborhood.  We try our best to be as consistent each week as possible (outside variables can effect timing.)

 

Professional Lawn Weed Control & Fertilization Service

Q. Is the full program required?

A. We require the core applications. Core applications round 1,2,4,5,6,8. Non-core applications, but highly recommended round 3 – preventative grub control and round 7 – liming in order to receive the full benefits as different types of weeds grow at different times of the year.


Q. Is the lawn mowing a prerequisite ?

A. Yes, we require regular lawn mowing service so that we can more frequently monitor and have a more proactive approach to controlling the weeds in your yard.


Q. When should I expect to see results?

A. Our team is focused on getting you the best results, which means applying the right product at the right time.  As we spend more time working on your lawn, its appearance will continue to improve.  Every lawn and its challenges are unique, and will make recommendations and we see fit.


Q. When can families and pets return to serviced areas?

A. After a service, we advise customers to allow the application to dry.  Depending on weather conditions, the drying process usually takes from 1-2 hours.


Q. Are the products applied safe?

A. The health and safety of our associates and the communities we serve is top priority.  All products used are registered for the use by the U.S Environmental Protection Agency (EPA) and are selected based on a number of criteria, including health, safety and the environment.


Q. Should I water my lawn before or after an application?

A. For best results, your lawn should be watered after an application.  If it hasn’t rained in 24 hours after an application, give your yard a soak.


Q. Are the applications liquid or granule?

A. A combination of both. In general, the weed controls are liquid, and the fertilizers are granule.

 

Spring Mulching

Q. What plants & shrubs are included in the pruning?

A. Plants & shrubs (less than 15’ in height) as seasonally appropriate at the time of service.  Each property is unique in their landscape design, so will be completed accordingly.


Q. Do we remove the existing mulch?

A. No, our goal is to maintain approximately 2-3” base, so will add new mulch as needed.


Q. What is pre emergent weed preventer, and why is it applied to beds during Spring Mulching?

A. Pre-emergent weed preventer helps to reduce the amount of new weed growth after our Spring Mulching service and should be applied in spring or any time after soil cultivation, making it the ideal time to apply.

 

Seasonal Flowers

Q. What is the approximate timing of the Spring and Fall install rotation?

A. Spring – May & June, Fall – September & October. Exact timing can vary from season to season with weather.


Q. Why type of flowers do we install for each season?

A. We locally grow our own flowers. 2019 colors will be as follows:

  • Spring: Vinka (Lavender).
  • Fall: Pansies (Purple/Yellow Mix).

Q. How many pots of flowers per flat?

A. Eight (8) 6” pots per flat.


Q. Where do we install the flowers?

A. High traffic areas within your landscape.

 

Bed Weeding

Q. When does the service start and stop?

A. May – October. Exact timing can vary from season to season with weather.


Q. How often do we weed the beds?

A. Approximately every 7-14 days. Exact timing can vary from season to season with weather.

 

Plant & Shrub Fertilization, Insect & Disease Control Program

Q. Is the full program required?

A. Yes, in order to receive the full benefits as different types of diseases develop at different times of the year.


Q. Is the lawn mowing a prerequisite?

A. Yes, we require regular lawn mowing service so that we can more frequently monitor and have a more proactive approach to this service.

 

Fall Mulching

Q. What plants/shrubs are included in the pruning?

A. Plants/shrubs (less than 15’ in height) as seasonally appropriate at the time of service.  Each property is unique in their landscape design, so will be completed accordingly.


Q. Do we remove the existing mulch?

A. No, our goal is to maintain approximately 2-3” base, so will add new mulch as needed.


Q. Why do we spread a thinner layer of mulch in Fall Mulching vs Spring?

A. Our goal is to maintain approximately 2-3” base, most of our clients use us for Spring Mulch (so has been assumed).  After completing the necessary prep work for this service, finishing with a thin layer of mulch goes a long way in separating aesthetically from others in the neighborhood.  Gives a great finished/manicured look during this time.

 

Aeration & Overseeding

Q. When is the ideal time to aerate and overseed?

A. August through October.


Q. Do I need to water after aeration & seeding service?

A. For best results, your lawn should be watered after the service.  If it hasn’t rained in 24 hours after an application, give your yard a soak.


Q. Does the compost help in overall seed germination?

A. Yes, adding compost when aerating & seeding will help with increased seed germination.


Q. What type of seed is used?

A. Tall Fescue.


Q. When will I see results (seed germinating)?

A. Tall fescue takes about 3-4 weeks to fully germinate weather pending.

 

Gutter Cleaning Service

Q. When do we complete?

A. Our goal is 4x per year

  • Late Spring (clean after trees/plants/shrubs fully leaf out)
  • Summer (clean after summer storms)
  • Early Fall (clean mid leaf fall to reduce excessive debris clogging gutters)
  • Late Fall (clean after all leaves have fallen).

Q. Can weather effect timing?

A. Yes, weather (rain, excessive moisture, frozen conditions) will effect our ability/progress to clean gutters.


Q. Are we licensed and insured to provide gutter cleaning service?

A. Yes.


Q. Do I need gutter cleaning if I have gutter guards?

A. Yes. Gutter guards do not prevent leaf/debris buildup on roof or on top of gutters so will still need cleaning

 

Fall Leaf Clean Up

Q. When is the typical season?

A. We usually start adding to the schedules mid October and continue making rounds approximately every 2 weeks through mid/end December. Each season can play out differently with weather-rain, wet conditions, wind, general storms.

 

If you have any other questions or concerns, please feel free to Contact Us, and one of our trained professionals will respond to assist you.